Cycle time
Shorten the distance between request, decision, work, and handoff.
Repair the operating tissue.
Six Sigma discipline and Scrum cadence applied to the way the company really runs: decisions, handoffs, meetings, SOPs, cost controls, and ownership.
Pl. 01 — Engagement shape
Timeline 6-12 weeks
Fee Project basis
Client time Weekly working session
- Work moves through people instead of through a visible system.
- Costs rise because exceptions have become the normal path.
- The same meeting happens every week with different words.
- Growth has exposed the limits of founder memory.
Cost to serve
Remove exceptions that quietly became the normal operating path.
Decision quality
Give people rules, owners, and escalation points instead of private workarounds.
- Map current-state workflows and failure points.
- Rewrite SOPs and handoff rules with named owners.
- Install weekly and monthly operating cadence.
- Define decision rights, escalation rules, and cost review signals.
- Documented operating cadence.
- Reduced rework and clearer escalation.
- Named ownership for recurring decisions.
- A team that can run the new rhythm without us.
§ 06 / Composition note
How this service composes.
This often pairs with sales architecture when pipeline chaos is driven by internal handoffs.
§ 07 / Adjacent services
The Symbiotic Audit
Two weeks. Fixed fee. We map where money, signal, process, and attention leak, then deliver a written operating plan with the sequence of repairs.
- Interview owner, leadership, sales, finance, delivery, and customer-facing staff.
- Trace lead flow, quote flow, order flow, margin flow, decision flow, and handoff points.
- Read CRM data, pipeline hygiene, pricing patterns, meeting cadence, and tool stack.
- Deliver a written plan with ranked repairs, scope options, and measurable first moves.
Sales Architecture & Coaching
CRM rebuild, territory logic, sales cadence, pipeline discipline, and coaching rooted in MEDDPICC, Challenger, and SPIN without theatre.
- Rebuild CRM stages, fields, views, and management cadence.
- Clarify territories, account tiers, lead sources, and qualification rules.
- Install weekly pipeline review and monthly commercial readout.
- Coach sales conversations using practical MEDDPICC, Challenger, and SPIN patterns.
Agentic AI Implementation
n8n, Make, and custom agentic workflows for repetitive work where judgment can be bounded and handoff can be measured.
- Identify bounded workflows with clear inputs, rules, review points, and outputs.
- Build agentic flows in n8n, Make, or custom code.
- Connect internal data, documents, and approval checkpoints.
- Train the team on monitoring, exception handling, and maintenance.
§ 06 · Direct line